Refund Policy

Last updated: October 14, 2026.

This policy applies to eligible physical products purchased directly from this United States online store, operated by BRICART Inc.

Eligibility · How to request a return · Refunds · Return shipping

Request Return & Refund Service

BRICART Inc. operates this store and coordinates return and refund requests for eligible physical products purchased directly from this store. You may request a return or refund within 30 calendar days beginning on the day after the product is delivered if either of the following conditions is met:

  1. The product has no manufacturing defect, has not been activated or used, shows no wear or damage, remains unaltered from its original state, and is in a condition that permits resale.
  2. The product appears to have a manufacturing defect, subject to inspection and, where appropriate, technical assessment.

Return & Refund Service will not be provided where:

  • The request is submitted after the 30-calendar-day return period.
  • The product was not purchased directly from this store.
  • The returned package does not include the product, complete standard accessories, original manufacturer packaging, manuals, gifts, and valid proof of purchase.
  • The product, packaging, labels, or serial numbers show wear, damage, tampering, or alteration not attributable to a verified manufacturing defect or transit issue.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
  • The item is a virtual good, gift card, completed service, or another item clearly identified as non-returnable before purchase, except where applicable law requires otherwise.
  • The approved return is not shipped within 14 calendar days after the written return authorization is issued, unless the authorization states a different deadline.

Return & Refund Instructions

Submit your request within the 30-calendar-day period through our Contact Us page or email returns@us.store.dji.com. Include your order number, contact details, the product and quantity involved, the reason for the request, and supporting photos or video when the item is damaged, incorrect, incomplete, or defective.

  1. Wait for written return authorization and return instructions from this store.
  2. Do not ship a product to the corporate mailing address or directly to DJI unless the written instructions specifically direct you to do so.
  3. Pack the authorized product securely with all required items and use a trackable shipping method.
  4. Keep the carrier receipt and tracking information until the request is completed.

We aim to acknowledge an after-sales request within 2 business days. Approval depends on order verification and, when necessary, inspection or technical assessment. This acknowledgment target is not a guarantee that a refund or replacement will be approved within that period.

We will review your return and refund application within two working days.

Note: Refund processing may be delayed during the event.

Refund Time

Once an eligible return is received and approved, this store will initiate the refund to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit. Shipping charges, duties, and other non-refundable amounts will be handled as disclosed at checkout, in our Terms of Service, and as required by applicable law.

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Coupons and DJI Credit Refunds

Promotional coupons, store credits, rewards, and gifts are subject to their applicable program terms. Any restored benefit retains its original expiration date unless the applicable terms or law require otherwise.

Bundle Deals

Products sold as a bundle or with a gift may need to be returned together. If an included item is not returned, the value of the retained item may be deducted from the refund where permitted by law and disclosed in the applicable offer terms.

Return Shipping

For approved returns based on preference or reasons not caused by this store, the customer is responsible for return shipping and related costs unless otherwise stated. For a verified manufacturing defect, incorrect shipment, missing item, or damage in transit, this store will provide the applicable shipping instructions and determine responsibility for reasonable return shipping costs. Unauthorized or collect-on-delivery shipments may be refused.

For replacement requests, warranty assessment and repair options, please refer to our Replacement Policy and Warranty and Repair information.

Contact and Applicable Terms

For return and refund requests, email returns@us.store.dji.com. For other order questions, contact service@us.store.dji.com or visit Contact Us.

BRICART Inc.'s corporate mailing address is 448 Zaton Ave, San Jose, CA 95117, United States. This is not a product return address unless written return instructions expressly state otherwise.

This policy supplements our Terms of Service and After-Sales Service Policies. If there is a conflict, applicable law and the terms presented at the time of purchase control. Nothing in this policy limits non-waivable consumer rights.